Dear Valued Customer,



In light of the recent pandemic with the virus COVID-19 (aka the Coronavirus), Advantage Service Company (ASC) would like to share a few important aspects for how we are handling this situation.
 


First, as it relates to our technicians and their in-home service calls:

  • An ASC Supervisor will personally check each technician every M-F workday to ensure they are healthy (not sick), and above all, fever-free.
  • Our Service Technicians are advised to avoid any close physical contact with clients throughout the work day. That includes no handshakes and endeavoring to stay 6 feet away from others. So, while we will not be extending our normal handshake and side-by side-consultations in your home, we DO PLAN to continue offering a friendly smile and personalized service!
  • Our employees will be sanitizing their hands and using face masks before entering homes/businesses and while in our office.
  • We do ask our customers to notify us if they are sick or have traveled out of the country recently, so we can kindly avoid contaminating others. Our scheduling crew is now asking this information as they schedule ALL service calls.
  • We continue to increase our PPE such as “gaiter” face coverings, stylus pens for tablet use, hand sanitizer, cloth masks, disposable masks, and gloves.


Secondly, we would like to inform our customers of effective solutions ASC now offers as it relates to preventing airborne illnesses.


  • Air Filtration: Advantage Service Company now offers the ease and convenience of home-delivery replacement air filters. Our filters are rated MERV10 Efficient, for higher air flow that removes 85% of 3-10 Micron Particles. These are the same high-quality filters used in hospitals around the country to help stop the spread of airborne illnesses!
  • Ultra Violet Light Air Purifiers: These UV air purifiers systems are proven to kill bacteria and viruses as they pass through the air ducts of your home. They are installed in the duct work of your home with powerful Ultraviolet lights that control the transfer of these biological contaminants as the air is passed through the system.

 

We realize the seriousness of this matter and assure you we are following state and health official’s guidance and taking all additional precautions that we can for our work family, their families, and customers. Please call us at 501-663-2255 if we can assist you.
 
 


Sincerely,



Kevin Brooks


General Manager | Advantage Service Company

Little Rock, AR, North Little Rock, AR, Conway, AR, Cabot, AR & Sherwood, AR