Dispatcher/CSR
Advantage Service Company has been serving the Central Arkansas area since 1980 with installations and service in the HVAC, Plumbing and Electrical trades. ASC is a member of the Better Business Bureau and the North Little Rock Chamber of Commerce and has been voted the “Best of the Best” by readers of the North Little Rock Times. We are proud of our long tenure with great employees!
Reports to: HR/Office Manager
Department: Admin
Job Type: Full-time
Essential Skills:
- Working safely is our company’s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state, or local law. Each employee must be dedicated in his or her safety responsibility while conducting business. It will be a condition of employment that all employees are expected to work safely and contribute to the safety of others.
- Answer phones and dispatch technicians to the appropriate location.
- Contacts the customer to inform them that the technician is on the way.
- Go through and record data for overnight calls and calls that came in over the weekend.
- Analyze and review timesheets for payroll submittal for technicians.
- Closeout job when it is complete.
- Input job summary.
- Run/Track monthly reports.
- Follow up with yearly customers.
- Contacts customers to schedule/reschedule appointments.
- Assist on One Call jobs.
- Update job process as it moves through the system.
- Assists with other departments, as necessary.
- Demonstrates and promotes a spirit of cooperation and teamwork throughout the company.
- Does not divulge any confidential personnel and/or corporate policy.
- Will not engage in gossip or other unprofessional conduct.
- Attention to detail and the ability to perform multiple tasks simultaneously.
- This individual must possess the ability to communicate with all levels of the organization; as well as, external vendors, business contacts, existing customers, and potential customers.
- Continually looks for ways to improve our processes and ability to serve our customers effectively.
- Continually strives to improve personal performance. Takes an active role in seeking training or other opportunities for growth and development.
- Performs other duties as assigned.
Qualifications/Experience:
- High School Diploma or GED.
- Strong computer skills.
- Strong written, verbal, and interpersonal communication skills.
- Excellent customer service skills and a positive attitude.
- Geographical knowledge of service area and map reading skills.
- Must be detail-oriented and organized.
- Must pass a pre-employment drug screen and background check.
- Must be legally authorized to work in the United States.
Benefits Include:
- Competitive pay.
- Overtime is paid after 40 hours.
- Large portion of employee health insurance paid by employer.
- 75% of employee portion of Dental Insurance paid by the employer.
- $25,000 Basic Life Insurance paid 100% by employer.
- Short-Term Disability paid 100% by employer.
- Additional Voluntary Benefits Available – Including Dental, Vision, LTD, Cancer, Accident, and Life Insurance
- Nine paid holidays plus PTO.
- 401(k) retirement plan that is vested immediately.
- Profit Sharing Program.
- Employee Assistance Program (EAP).
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
Advantage Service Company is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
To apply for this position, please do any of the following:
- Bring your resume and application to our office
- Email your resume and application to: applynow@advantageserviceco.com
- Mail your resume and application to 1797 North Cypress St., North Little Rock 72114
